Privacy Policy – Culture Insider

Last Updated: October 2025

Welcome to Culture Insider (the “Website”, “we”, “us”, or “our”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://culture-insider.com or use our services, including booking tours in Morocco.

By using our website, you agree to this Privacy Policy and to the processing of your personal data as described below.

1. Information We Collect

We may collect and process the following types of personal and non-personal information:

a. Personal Information

When you contact us, request a quote, or make a booking, we may collect:

• Full name
• Email address
• Phone number
• Country or city of residence
• Travel preferences, dates, and number of participants
• Payment and billing information (if applicable)

b. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and geolocation (approximate)
• Browser type, version, and device information
• Pages visited, time spent on each page, and click behavior
• Referring URLs (how you found our website)

c. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., Google Analytics, Facebook Pixel) to:

• Analyze website traffic and performance
• Understand user preferences
• Improve your browsing experience
• Personalize offers and advertising

You can disable cookies at any time in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries or requests
• To process bookings and provide travel services
• To communicate with you regarding your trip or account
• To improve our website, products, and services
• To send promotional emails (only if you have opted in)
• To comply with legal obligations and prevent fraud

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal data under one or more of the following legal bases:

• Consent: You have given consent for us to process your data.
• Contract: Processing is necessary to fulfill a contract with you (e.g., tour booking).
• Legal obligation: We must comply with applicable laws.
• Legitimate interest: For website analytics and business improvements.

4. Data Retention

We keep your personal information only as long as necessary to:

• Fulfill the purposes described above,
• Meet legal or tax obligations,
• Resolve disputes or enforce agreements.

Once data is no longer required, it is securely deleted or anonymized.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information.
However, we may share limited data with:

• Service providers and partners involved in delivering your booked tours (e.g., hotels, transport agencies, guides)
• Technical providers who help us host and maintain our website (e.g., hosting company, email services)
• Legal authorities, if required by law or for fraud prevention

All partners are required to protect your data and use it only for the intended purpose.

6. International Data Transfers

As our services are based in Morocco, and we may serve international clients, your data may be transferred outside your home country.
We ensure that such transfers comply with applicable data protection laws and that your data remains secure.

7. Security of Your Data

We use technical and organizational measures to protect your personal information against:

• Unauthorized access
• Accidental loss or destruction
• Misuse or disclosure

However, no system is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access – Request a copy of the information we hold about you.
• Right of rectification – Request correction of inaccurate data.
• Right to erasure – Request deletion of your personal data.
• Right to restrict processing – Limit how we use your data.
• Right to object – Object to processing for certain purposes (e.g., marketing).
• Right to data portability – Receive your data in a structured, machine-readable format.

To exercise your rights, please contact us at:
📧 [email protected]

We may need to verify your identity before processing your request.

9. Third-Party Services

We may use third-party tools and services such as:

• Google Analytics (for website statistics)
• Facebook Pixel / Meta Ads (for remarketing)
• Email marketing platforms (for newsletters or offers)

These third parties may use cookies or tracking pixels according to their own privacy policies.

10. Links to Other Websites

Our website may contain links to other websites (e.g., partners, blogs, or booking platforms).
We are not responsible for the privacy practices or content of those external sites.

11. Children’s Privacy

Our services are not directed to children under 16.
We do not knowingly collect personal information from minors. If you believe a child has provided personal data, please contact us to delete it immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
All updates will be published on this page with a new “Last Updated” date.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Culture Insider Contact infos: 
📧 Email: [email protected]
🌍 Website: https://culture-insider.com
Phone/WhatsApp Morocco: +212 664 245 833
Phone/WhatsApp USA: +1 (689) 285-3022